If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Location. Past occupiers of your property may have removed. Share. Vonage 2nd line. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. No wall socket to connect. Browse Virgin Media Virgin Media Community. My options are . Adduxi. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. See where this Helpful Answer was posted. Security matters. - 5250024Forced to use Virgin Media Broadband. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. All the wall sockets I can see are for BT. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Plug the cables into the Hub. However, I do not have any of the specified wall sockets available. I have the old virgin media wall socket. Absolutely not. Community Natter. Teki Screwfix Select. Reply. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. on 27-10-2022 09:24. Stay safe online. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Loose connections, damaged sockets, or bent pins can. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Connect the Hub’s power cable with the blue tab. many thanks. But I have no Virgin Media Wall socket in my house. Get the Hub ready by connecting the wires. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. All the cabling is the property of Virgin Media and must not be touched. VM has to 'switch' you to do that. Don't touch it. Thanks. Kit arrived today…no wall box so unable to install. Please help. Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Solved: Previously, I had BT connection so I need a wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. the box should be inside your house. I’m annoyed because I actually had a virgin sales person in my house. . Past occupiers of your property may have removed the cable and sometimes they. e if you have the 20mbit VM you won't get all the speed though it). As in coaxial head and thin cable tail? Not sure if that exists/would work. Placed an order and the lady said we were eligible for quick start self installation. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. How about using a 10m RJ11 to RJ11 telephone cable. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. All. Account - Mobile. Preparing for Landline changeover to fibre. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 1. All the cables will go under the floorboards. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. It has two outputs on the left of the wall box. But I have no Virgin Media Wall socket in my house. Connect the Hub’s power cable with the blue tab. The first wall socket is in the lounge and that's where the Virgin Media hub is too. There are 10 types of people: those. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. My wall socket appears not to be working so to avoid having to wait for the. but I believe if the system has allowed self install VM has been installed in the past . Account - Mobile. Standard Member. On our system, we would have had it listed as serviceable which. You may need to use the spanner provided. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. It is surface clipped usually. Some of the cables hanging out the wall were cut off after the house improvements. 09. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. But I have actually managed to get through to the technical team over chat. However the wall. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Step 4. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The strategically placed micro-grips are one of the more noticeable design innovations of our non-slip impact socket line. Threatened "Do this within 12 hours. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Everything is converted to specialised triple screened coaxial cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Panting like a fiend. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?Alessandro Volta. Hi All I’m new here. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. The cable on the right looks like is for a Freeview TV antenna. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I am trying to set up our wifi. Browse Virgin Media Virgin Media Community. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I have the most. My Virgin Media App. Don’t plug the power cable into a plug socket yet. Which was great as that is in a better location than my master Socket was. 2. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. #4. Thanks for posting, welcome both to the community and also Virgin Media. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . 29/07/15 - 16:50 #1. There should be a screw F socket on the bottom where the cable is now just pushed onto. . If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin Media Wall Socket on 13-04-2022 14:08. Please help. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Connect the cables to your new hub. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The new ones are just screws, the old style Telewest ones are like star shaped head. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. My VM Router is is my office adjacent to hall. It is easier to decorate without wires and boxes so I would like to hear your expe. 0 Kudos. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. The Stream remote. TV box - 15 mins. Plug the cables into the Hub. 26 minutes ago. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The "two cables" sound very like a Sky dish install. One of them was Telewest. See where this Helpful. Some install their own poles too. Grab the end of the white co-axial cable and connect to the pokey-out socket on the Hub. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. It varies between the altnets. Occasionally only a very short stub of wire is left behind often hidden. So yes, following many takeovers, this is now your Virgin Media connection. We have a TV and broadband but no landline required. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Options. 0 Kudos Reply. . in Networking and WiFi yesterdayRe: Wall socket connection. My Virgin Media App. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. It is causing an issues to my development of the property. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Step 2: Order your TalkTalk Broadband service. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. Get the Hub ready by connecting the wires. I have tried to contact vm but I don’t have a landline number so they w. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. wi-fi. Can anyone tell me what the case is called, confirm its needed and. Second, you'll likely need a manned installation for your VM services. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. Home News Forum Articles Welcome back Join. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. It should work ok. If however the socket itself has been removed you will need assistance. ahhh the rubbish that is CS - you could try this. . Just joined. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. * These are the steps in which you need to learn in order for you. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Options. Find great deals and sell your items for free. Virgin Media; My Virgin Media; Shop; Help;. Every Day new 3D Models from all over the World. If digging / drilling / new external & internal cables are required the. Location. I can only find the TV socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall socket has a thick plug bit. Posted 28th Jun 2015. your old TV kit We will start with step-by-step instructions on uninstalling your old kit. 1 [or 192. wall socket. If it’s damaged, it could. I'm sorry to hear your wall socket is getting in the way. When ordered it didn't say anything about needing a VM wall socket. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Switched On Families. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. It is a detached 3 floors old house. Connect the Hub’s power cable with the blue tab. 2. Stay safe online. Back a step. Explain what needs to be done and book an engineer visit. You can visit the website virginmedia. I have received my quick start-up kit. Provides a range of audio and video signal connections. A Ti-Vo was installed in one of the upstairs bedrooms. Options. old socket, needing a new wall socket damianbrozyna. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The isolator has a terminator cap (marked below) fitted to the open end. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 07K; 223; 462; Natalie_L. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi. A wall box may be branded with the logos of an old cable TV company (not VM). When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Raised Rounded Profile. No idea what that entails/ how long and how. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Browse. Connect the Hub’s power cable with the blue tab. on 05-09-2023 20:36. I am so sorry to hear that you seem to be missing a wall socket in the home. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. #2. Installing Virgin Media broadband on the first time . Received the kit and was excited to set up until I realised you need an ethernet wall socket. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . It may just be a cable rather than an internal wall box. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. When your number transfers, your BT socket will go dead. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Following the installation and verification of its functionality, you can browse the web or. Reduces the number of required wall sockets. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. 19 minutes ago. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. screw the master socket back to the wall. This guide contains step-by-step instructions on how to: 2. 1 1. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Thankfully, it's very easy to tell whether your. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. The wall box may be branded with the logos of an old cable TV company (not VM). The top “capped” one is marked FM & has been disused since cable went digital. The internal box should be oblong, square one are for phone. £12. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 3 Kudos Reply. Some install their own poles too. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I’m having the exact same problem. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. 10; 0; 0; alexkay003. 3 Switch off at the socket and unplug your TV box. Tried looking but can't see a way to book an engineer for this? Thanks. Options. If you're happy with this and for the charge we can make the arrangements for you 🙂. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. #2. We would like to show you a description here but the site won’t allow us. Tudor. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. If you look into the back of your Hub, you'll see a port. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Check your DMs btw. Account - Cable. It’s important you talk to your provider about how the service will work for you. I've also got an old NTL phone socket so. We would like to show you a description here but the site won’t allow us. Virgin cables must only be provided by isolated sockets provided by Virgin Media. However the wall socket doesn’t have the correct connection for the cable. Back a step. I need to arrange for an engineer. Virgin Media have used the Openreach socket to provide telephone services. I’ve also just noticed that I - 5239586. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. Options. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. Next, connect the power adapter to the Hub, and plug it into a. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Options. I have gone through several videos and found that there should be wall socket inside your home. Virgin Media Wall Socket. Delivery 7 days a week. Push the white cable (from the old Hub) into the back of the new Hub. My Virgin Media App. But I don’t see anything like that apart from satellite dish cable outside the window. on 22-10-2022 20:58. -a power cable for the hub's adapter. 1. Last edited: 21 Jul 2010. I am going to cancel. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. • Using your TV remote push the Input, AV or Source button. In response to Jonny-M. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. However, I do not have any of the specified wall sockets available. I would get virgin to do it. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. there is a knack to it but you will get it. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. How out here. Back a step. How can I speak to someone about getting one installed. self install. Getting Connected with Virgin Media is easy when you have a wall socket. on 27-10-2022 09:24. See where this Helpful Answer was posted. The first thing is to start making alternative arrangements for your internet connectivity. Hi @bingoman000. Networking and WiFi. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. James-30 wrote: ». There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. The NTL cable termination box is outside. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Just make sure you definately don't need it, or won't be needing it again. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Call the pre-installation and delivery team on 0800 052 1734. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. It also protects the network from 240 volts being fed to it by faulty TVs in your home. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I don’t it is fibre cable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. But I. Re: No VM wall socket / wall socket damage. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 08-01-2023 20:46. But the metal isolator box looks like it might be the wrong way around. 6. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Please help. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . When I proceeded to set up my Hub 3 I quickly realised that. Has anybody ripped thes out and not disturbed the internet phone. 2. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Thanks, Megan_L 32,846. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. What confuses some people is the push-on connector provided. 1 Mar 2016. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. Virgin Media.